You asked your usability questions, and Mike has answered! We invite you to ask more questions here

Hi Mike,

I work for a small web design company, and have been arguing with one of the designers about when we should do usability tests for our projects. I think we should do them close to the beginning, after we have a few main pages done, so we can make changes if there are big usability problems. But he thinks we should wait until the site is considered final so the test covers everything. Which is better? (Keep in mind, I owe him lunch if I’m wrong.)

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Back in February, amidst the feline army, I curled up to finally finish reading Lucienne Roberts’ book GOOD: An Introduction to Ethics in Graphic Design.” This is possibly the only book I have found and read that directly discusses ethics in Contemporary Graphic Design. Gathering a selection of opinions, from the likes of Ken Garland, Thomas Matthews, Deborah Szebeko, Sheila Levrant de Bretteville and Daniel Eatock, the book starts at the beginning of ‘Early Civilisation’ (p.21), and later discusses aspects of History, Philosophy (p.34), Law (p.44) and Politics (p.58). In conclusion the book presents a series of discussions with a collection of credible designers (p.113-192) - ultimately asking what it means to be a “good” designer. (more…)

Well, really I mean when users’ needs conflict. How do you design a site that meets the needs of two different groups of users? Mostly I run into this with the sites I create for non-profit organizations.

Who are the two groups of users?

One group is the people that the organization helps. These are the ones I think of first and foremost and I try to design an easy to navigate site with lots of good information for them. This group often has some technology limitations (face it, most non-profits aren’t helping the folks in Beverly Hills with fios internet connections and the latest desktop computer). So, I make my pages lightweight and fast loading, I try to limit the graphics, and I keep in mind older computers and monitors. (more…)